How to transfer a task to a team queue
Hand work to a team without it disappearing into one inbox.
A team queue keeps unassigned work visible. Transferring to a team rather than a person is the right move whenever the next owner is not yet decided.
Open the task drawer
Transfers happen from the task itself so the context travels with the work. Check the description says what done looks like before you hand it over, since the receiving team will not have been in the original conversation.
Choose Transfer and Team
Transferring to a team rather than an individual is what prevents work stalling in one person's inbox while they are away. The queue stays visible to everyone who could pick it up.
Select the destination team
Choose the team that owns this kind of work, not the team with spare capacity today. Routing by capacity feels efficient and produces a queue nobody recognises as theirs.
Confirm the handoff
Confirming records the transfer, so the history shows where the work came from. That matters when a task has passed through several hands and someone needs to reconstruct why.
A Team Leader or Manager assigns project, stage, and owner
Once queued, a team lead or Manager routes it properly: the right project, the right stage, and a named owner. That final assignment is what turns queued work back into someone's responsibility.
What success looks like
- The task sits in the correct team queue with enough context to act on, and a team lead can assign it without asking the sender what it means.
Common mistakes to avoid
- Transferring without updating the description, which sends the receiving team back to you with questions.
- Routing by who is free rather than who owns the work type.
- Leaving items in a queue with no lead responsible for assigning them.
Questions about this workflow
A team lead for that team, or a Manager and above.
Yes. It remains a task in its project, so it is counted whether or not it currently has an owner.
Related how-tos
Need help applying this guide?
Tell us how your team works and we will help you set this up on a real project.